Shipping & Return Policy
Orders are processed within 3–5 business days. Shipping times begin after your order has been processed.
Fresh henna cones, jagua cones, henna paste, and jagua gel are perishable and temperature-sensitive products. We recommend choosing a faster shipping option whenever possible.
Once an order has been handed over to the shipping carrier, Raida Henna is not responsible for carrier delays, weather delays, lost packages, or packages marked as delivered.
Returns
Due to the nature of our products, all perishable items are final sale and are not eligible for returns or exchanges.
Non-perishable items may be eligible for return if they are unused, unopened, and in their original condition.
Please contact us before returning any item. Customers are responsible for return shipping costs unless the order arrived damaged or an incorrect item was sent.
Original shipping charges are non-refundable.
Damaged or Incorrect Order
If your order arrives damaged, leaking, or incorrect, please contact us within 24 hours of delivery with your order number and clear photos of the item and packaging.
We will review the issue and, when appropriate, offer a replacement, store credit, or refund.
Claims submitted without photo proof or after the 24-hour period may not be eligible. Therefore, please inspect your order as soon as it arrives.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided preparation or fulfillment has not already begun.
Because many of our products are freshly prepared, we cannot guarantee cancellations once your order has entered production or has been shipped.
Address Issues
Please double-check your shipping address before placing your order. We are not responsible for packages sent to an incorrect address provided at checkout.
If your package is returned to us because of an incorrect or incomplete address:
- The customer is responsible for any additional shipping costs.
- Original shipping fees are non-refundable.
Fresh Product Storage
Fresh henna and jagua products should be stored according to the instructions provided with your order. Improper storage may affect product quality and stain results. We cannot offer refunds or replacements for products that were not stored according to the provided instructions.
Questions?
If you have any questions about your order, shipping options, customization, storage, or product care, please contact Raida Henna before placing your order or as soon as an issue arises.
We are always happy to help make sure you receive and use your products at their best.
Email: raidahenna@gmail.com